Welcome to Growork

Comprehensive Workforce Solutions for SME

Cloud-base HR software crafted specially for SME, make HR management agile and effective.
Simplify your HR operations, retain talent, and build a high-performing workforce while putting employee experience first.

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Refund Policy

Thank you for choosing GroWork. We are committed to providing quality service and transparency. Please review our refund policy below:

1. Free Trial

  • If a free trial is offered, you will not be charged during the trial period.
  • Charges begin only after trial period.
  • No refunds will be issued for cancellations after the trial ends.

2. Monthly Subscription

  • Monthly subscriptions are non-refundable once payment is processed.
  • No partial refunds for unused time or early termination.

3. Annual Subscription

  • You may request a refund within 14 days from the date of payment.
  • Refund eligibility requires that the system has not been fully utilised (e.g., bulk data upload or full module use).
  • No refunds after the 14-day period.

4. Setup, Training & Customisation Fees

Charges for onboarding, training, or custom module development are non-refundable once the service has started.

5. Service Downtime

  • If service disruption exceeds 3 business days due to our system, a pro-rated credit may be offered upon review.
  • Submit a written request for consideration.

6. How to Request a Refund

Email us at support@growork.com with:

  • Your account details
  • Payment date, Order number or transaction ID
  • Reason for the refund request
  • Any other information that may help us process your request
We will review your request and respond within 7–14 business days.

7. Legal Compliance

This policy complies with the Consumer Protection Act 1999 (Malaysia) and relevant Malaysian regulations.

8. Questions, Concerns OR Complaints? Contact Us

If you have any questions or concerns about our privacy practices or your dealings with the Services, please do not hesitate to contact: support@growork.com

Last update: 01 Jul 2025